Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a 14-day window for returns on unopened items and a full satisfaction guarantee for any quality concerns. We are committed to ensuring every bite meets our high standards of excellence.

1

Verify Eligibility

Ensure your item is unopened, in its original packaging, and within 14 days of delivery for standard returns, or document any damage for quality claims.

2

Contact Support

Email our Tease support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.

3

Secure Packaging

Carefully pack the items to prevent damage during transit and include the RMA slip inside the box to ensure your refund is processed correctly.

4

Receive Refund

Once our kitchen team inspects the returned goods, we will issue a credit to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing