Frequently Asked Questions
Everything you need to know about our artisanal flavors and delivery.
How do you ensure the freshness of your products during shipping?
We use temperature-controlled packaging and expedited shipping methods to ensure that every item arrives at your doorstep as fresh as the day it was prepared.
Do you offer options for specific dietary requirements?
Yes, we provide a wide range of gluten-free, vegan, and nut-free options. Please check the 'Dietary Info' section on each product page for detailed allergen information.
What is your policy on returns for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
How long will my Tease gourmet treats stay fresh?
Most of our products have a shelf life of 7 to 14 days when stored in a cool, dry place. Specific storage instructions and 'best by' dates are included on every package.
Can I track my delivery in real-time?
Absolutely! Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your kitchen.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure that our products maintain their quality and food safety standards during transit.